PBX1 Fadez & Cuts

Delete Your Account

Operated by RS SUMAN PTY LTD · Last updated: 28 September 2026

This page explains how to delete your PBX1 Fadez & Cuts account and the personal information associated with it. The app and these Services are operated by RS SUMAN PTY LTD, an Australian company based in Sydney, New South Wales, trading as PBX1 Fadez & Cuts.

You delete your account yourself, right inside the app. Deletion is self-service and processed automatically, so it happens straight away and you stay in control. There is no request form to fill in and nothing to wait on.

1. Delete your account in the app

Account deletion is handled entirely in the PBX1 Fadez & Cuts app. In a few taps:

Open the PBX1 Fadez & Cuts app and sign in.
Go to Profile.
Open the Privacy & data section.
Tap Delete my account, then type DELETE to confirm.

Your account and the personal data tied to it are removed straight away, and you are signed out as soon as the deletion is processed. If you have uninstalled the app, reinstall it and sign in to delete your account.

2. What gets deleted

When you delete your account in the app, we remove the personal information tied to it, including:

Your account profile: name, email address, mobile number and password hash
Date of birth and any hair-profile details (hair type, allergies, personal notes)
Family-booking details you added (a child's first name and date of birth)
Custom-print artwork you uploaded
Your loyalty points balance and loyalty transaction history. Unused points and store credit are forfeited and cannot be paid out
Push-notification device tokens and marketing preferences
The personal display details attached to your reviews

Any upcoming bookings are cancelled and the shop is told, so the chair is freed. If you paid a deposit on one, call the shop before you delete your account: refunds are by phone, and afterwards the shop can no longer tell that the booking was yours.

3. What we must keep, and for how long

Australian taxation and consumer-protection law requires us to keep certain financial records even after you delete your account.

Data	Retention
Account profile, hair profile, loyalty history, photos, device tokens	Deleted immediately when you confirm in the app; gallery photo files are removed from storage within 30 days
Booking and payment / transaction records (required for tax and consumer law)	Retained for at least 7 years, then deleted; de-identified from your account where possible

We do not keep your full card number, CVV or card expiry. Card payments are processed by Stripe and we only store a transaction amount, the form of payment and a Stripe reference.

4. Who we are

RS SUMAN PTY LTD, trading as PBX1 Fadez & Cuts
Wentworthville: 29 Dunmore St, Wentworthville NSW 2145
Lalor Park: 16 Commercial Rd, Lalor Park NSW 2147
Email: admin@pbx1fadezandcuts.com.au

For full detail on what we collect and how long we keep it, see our Privacy Policy. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.