Support

You can book online or in the app: pick a shop, a service, a barber and a time, then confirm. To change or cancel, open your bookings and tap the appointment. You can cancel up to 3 hours before your appointment; inside that window the payment is not refundable. Running late? Call or WhatsApp the shop and we will hold your chair where we can.

Use the "Forgot password" link on the sign-in screen to reset it via email. If you are still stuck, email admin@pbx1fadezandcuts.com.au with the name and mobile number on your account.

You get 50 points when you sign up, then 1 point for every $1 you spend on visits and shop orders, and double points on a visit within 30 days of your last one. Every 50 points takes $1 off a booking once you have 250 or more. Your level (Silver, then Gold at 5,000 points and Platinum at 12,000) is based on all the points you have ever earned, so spending points never moves you down. Each level's discounts apply automatically, and a deal that runs on certain days follows the day of your appointment, not the day you book. Silver members also get 5% back as store credit on products and merchandise. The Loyalty screen shows your balance and your history.

Yes. Browse PBX1 hair care and merchandise in the app, pay by card, Apple Pay or Google Pay at checkout, and collect at the shop. We do not deliver. Prices are in Australian dollars and include GST, so the price you see is the price you pay.

You delete your account yourself in the app under Profile → Privacy & data → Delete my account. It is self-service and processed automatically. If you no longer have the app, sign in at book.pbx1fadezandcuts.com.au with the same account and delete it from Profile there.Delete Your Account page for full details.